How healthy is your company, right now?

FirstCare is a wellbeing and productivity company. Our service drives business success for some of the UK's largest organizations, via a holistic, data-led approach to employee health.

FirstCare gives you a powerful competitive edge.

We believe healthy companies win

Welcome to FirstCare. We're driven by a simple belief - if you look after the health and wellbeing of your employees, your organization will be more productive.

That's why we've been pioneering the world of employee wellbeing and organisational performance for more than 16 years, with a powerful mix of services that are proven to deliver results.

We're on a mission to help your employees and organization perform better and be more successful.

 

For employees.

For employers.

For good.

We can help you stay in good shape

We're the first point of contact for your employees - our Members - when they're unable to work due to illness or injury. We're on duty 24/7 hours a day.

We support individuals, empower managers and provide vital insights for HR teams and C-suites. Our multidisciplinary clinical team and swift referral systems ensure Members get the best guidance and care and when the time is right, return to work safely.

Our unique workforce tools take the pain out of resource planning. What's more, we provide analytics to identify problems, forecast trends and reduce risks to your people and your organisation.

Proven track record

Clinical expertise

Resilient & Scalable

Secure technology

22 million

The number of days' data that we've recorded, making ours the UK's largest database on workforce absence - cited from board reports to parliamentary bill proposals.

1 million+

Our UK service centre handles more than a million absence and advice calls a year, with trained, professional - human - advisors available 24/7/365.

67.6%

The average percentage of an organization's workforce that engages with our service each year - giving our clients unrivalled insight into the issues affecting their employees.

1+

In 2020, on average, we potentially saved the life of a client's employee more than once every day - with 26% of those 'Code Red' clinical interventions relating to mental health.

24/7

We're available around the clock, ready to support your workers when they need it most. And that's crucial, as we know 50% of life-threatening incidents happen outside of office hours.

Multi-disciplinary

Our experienced team of registered nurses can respond to virtually any query, from self-care advice for coughs and colds. To truly life-and-death 'Code Red' interventions.

800+

The number of individual medical conditions that FirstCare's clinical team has recored and responded to since we started in 2004.

90%+

Our member satisfaction score; one of the figures we're most proud of, and continue to improve - even during the unprecedented demand of the Covid-19 pandemic.

6 million

The number of digital interactions we handle each year - giving you up-to-the-minute visibility on workforce availability, no matter the size or complexity of your business.

872%

The uplift in demand that we met at the peak of the Covid-19 pandemic (recognized at the ECCCSA20 Awards as finalists for Most Effective Management of Peak Demand).

111

Our clients consider FirstCare to be like a private 111 service for their employees - a role we fulfilled when the NHS was inundated at the height of the Covid-19 pandemic.

GOLD

At the prestigious ECCCSA awards, the quality, speed and effectiveness of our service during the pandemic won for the Most Effective Application of Technology.

Real-time data

With it, you know where your staff are, what they're going through, and when they're going to be back at work - enabling you to plan accordingly.

ISO 27001

Our information management systems comply to the highest standards. With ISO 27001 certification, you know your data is secure.

Cyber essentials

The seal of this concernment-backed scheme confirms the strength of our controls against cyber-attacks, and is a prerequisite for businesses involved in central government contracts.

JOSCAR

If you know about the Joint Supply Chain Accreditation Register (JOSCAR) you'll know we meet the exacting standards of buyers across the security, defence and aerospace sector.


At the vanguard of change

For employees. For employers. For good.

Analysis of Companies in top Quartile of Staff Engagement

  • 37% less absenteeism & turnover
  • 48% fewer safety incidents
  • 41% less product defects
  • 21% higher productivity
  • 22% higher profitability

Attract & Engage staff

Survey of Human Resources Directors

  • 74% impacted by unplanned absence
  • £60Bn potential opportunity cost of time spent by staff on 'non-core tasks'
  • 72% see loss of productivity through manual systems

Improve Operational Efficiency

Survey of Chief Executive
Officers

  • 81% say workforce analytics are vital
  • Only 34% have confidence in economic growth over the next 3 years
  • 52% are concerned about the concerned about availability of skills to respond to resource demands

Inform Workforce Strategy


Our client partners

We work with some of the UK's largest businesses. Here are just a few of the clients we work in close partnership with, across both public and private sectors.

Big benefits for large employers

Reduce Costs & Losses

Increase Operational Efficiency

Support managers with systems/processes enabling them to anticipate, understand and respond to the root causes and effects of absence.

Inform Smarter Workforce Strategies

Develop benchmarking, policies and management plans to prepare for and respond to workforce and marketplace changes.

Reduce Risks to Employer & Employees

Identify and address emerging trends or underlying issues relating to training, health and safety and associated communications.

Enhanced Governance & Reputation

Strengthen Leadership Team

Ensure C-suite has real-time insights about their teams, divisions and sites across the organization to improve decision-making.

Build Employee VP and Employer Brand

Attract, engage and retain the people you need by providing valued employee support services at their most difficult times.

Strengthen Corporate Brand

Evidence the highest possible standards of governance, diligence and leadership to stakeholders incl. customers, shareholders and taxpayers.

Wellbeing, productivity, insight - a virtuous circle

The three pillars of our service are inextricably linked, and essential for the success of the individual and the organisation.

Employee wellbeing

To us there's nothing more important. We believe it's the key to preventing illness - or to speedy recovery and knowing when the time to return to work is right. Through it, we deliver:


  • 24/7 access to professional medical support
  • High employee engagement
  • A valued employee benefit
  • Life-saving intervention
Productivity

Using real-time data, we can help you understand where your staff are, what they're going through and when they're going to be back at work. Through our services we enable you to:


  • Reduce lost working time by 20-40%
  • Recoup 1 working week per employee per annum
  • Help employees return to health and work sooner
  • Receive a 4:1+ ROI and payback in 6 months
Insight

Data is meaningless without insight. At FirstCare, we don't merely provide the figures but the facts too - helping you stay competitive and ahead of the curve with:


  • Enhanced workforce planning
  • Early warning of workforce problems or threats
  • Accurate trend & predictive analytics
  • Reduced management admin time

Covid - our own story

How our systems proved immune to the pandemic

When the wellbeing of the caller is at stake, managing call centre capacity is critical. So, when COVID hit, our technology and our people were tested beyond any former limit. During the first wave of the pandemic, Code Red calls (those that may involve an immediate risk to life) increased by 117%. On the busiest day, call volume was 872% higher than average.

But thanks to our technology - and our amazing people - we not only coped, but quickly adapted and continued to improve the quality, speed and effectiveness of our service through the biggest test we've ever faced. Something which was recognized when we won GOLD for Most Effective Application of Technology at the prestigious European Contact Centre and Customer Service Awards.

None of us know what the future holds, but one thing is certain. At FirstCare, we're ready.

Our Services

Every employee's needs are different. So are those of each company. Below are all the ways we help businesses boost wellbeing and productivity. Once we talk, you can decide the most suitable for you.

24/7 personal absence recording

A real human being your people can contact - any time. One who'll carefully record the details of their unplanned leave from work.

24/7 medical advice from registered nurses

Fully qualified, trained professionals who your staff can contact day or night. Professional support whenever it's needed, and clinically accurate data capture.

Digital tools to aid staff and their managers

FirstCareInsight - our proprietary software platform - provides intuitive tools to aid workforce planning, which integrate with your existing health and wellbeing systems.

Invaluable MI for
people leaders

Powerful analytics in real-time, with dashboards to help you identify trends, forecast, and effect positive wellbeing change.

Benchmarking &
Marketing Analysis

Track your business's performance against peers in its industry, sector, region and national averages.

Workforce
Insight Audits

Need to take the temperature of workforce wellbeing and productivity in your business? A FirstCare audit provides invaluable insight to make powerful and lasting improvements.

Consultancy

Your industry has specific challenges, and your company's will be unique. Let's discuss how we can provide the right answers for you.

Latest News & Insights

We hold the largest body of data about workplace attendance and employee wellbeing in the country. Using these insights, the medical expertise of our staff and discussions with some of the country's most revered leaders, we bring you the latest news, insights and analyses.

The difference between knowing and understanding

Why data alone cannot combat a mental health crisis.

Read the article
Reluctantly leaving lockdown

Employers should focus on staff wellbeing more as restrictions ease.

Read the article
"The worst crisis"

Rail boss talks about Covid-19, Boris, mental health and Brexit.

Watch the interview
Loo rolls, logistics and lost working days

How to take your supply chain from fragile to agile

Read the article