Welcome to FirstCare. We're driven by a simple belief - if you look after the health and wellbeing of your employees, your organization will be more productive.
That's why we've been pioneering the world of employee wellbeing and organisational performance for more than 16 years, with a powerful mix of services that are proven to deliver results.
Proven track record
Clinical expertise
Resilient & Scalable
Secure technology
The number of days' data that we've recorded, making ours the UK's largest database on workforce absence - cited from board reports to parliamentary bill proposals.
Our UK service centre handles more than a million absence and advice calls a year, with trained, professional - human - advisors available 24/7/365.
The average percentage of an organization's workforce that engages with our service each year - giving our clients unrivalled insight into the issues affecting their employees.
In 2020, on average, we potentially saved the life of a client's employee more than once every day - with 26% of those 'Code Red' clinical interventions relating to mental health.
We're available around the clock, ready to support your workers when they need it most. And that's crucial, as we know 50% of life-threatening incidents happen outside of office hours.
Our experienced team of registered nurses can respond to virtually any query, from self-care advice for coughs and colds. To truly life-and-death 'Code Red' interventions.
The number of individual medical conditions that FirstCare's clinical team has recored and responded to since we started in 2004.
Our member satisfaction score; one of the figures we're most proud of, and continue to improve - even during the unprecedented demand of the Covid-19 pandemic.
The number of digital interactions we handle each year - giving you up-to-the-minute visibility on workforce availability, no matter the size or complexity of your business.
The uplift in demand that we met at the peak of the Covid-19 pandemic (recognized at the ECCCSA20 Awards as finalists for Most Effective Management of Peak Demand).
Our clients consider FirstCare to be like a private 111 service for their employees - a role we fulfilled when the NHS was inundated at the height of the Covid-19 pandemic.
At the prestigious ECCCSA awards, the quality, speed and effectiveness of our service during the pandemic won for the Most Effective Application of Technology.
With it, you know where your staff are, what they're going through, and when they're going to be back at work - enabling you to plan accordingly.
Our information management systems comply to the highest standards. With ISO 27001 certification, you know your data is secure.
The seal of this concernment-backed scheme confirms the strength of our controls against cyber-attacks, and is a prerequisite for businesses involved in central government contracts.
If you know about the Joint Supply Chain Accreditation Register (JOSCAR) you'll know we meet the exacting standards of buyers across the security, defence and aerospace sector.
When the wellbeing of the caller is at stake, managing call centre capacity is critical. So, when COVID hit, our technology and our people were tested beyond any former limit. During the first wave of the pandemic, Code Red calls (those that may involve an immediate risk to life) increased by 117%. On the busiest day, call volume was 872% higher than average.
But thanks to our technology - and our amazing people - we not only coped, but quickly adapted and continued to improve the quality, speed and effectiveness of our service through the biggest test we've ever faced. Something which was recognized when we won GOLD for Most Effective Application of Technology at the prestigious European Contact Centre and Customer Service Awards.
None of us know what the future holds, but one thing is certain. At FirstCare, we're ready.
