FirstCare is a wellbeing and productivity company. Our service drives business success for some of the UK's largest organizations, via a holistic, data-led approach to employee health.
FirstCare gives you a powerful competitive edge.
The number of days' data that we've recorded, making ours the UK's largest database on workforce absence - cited from board reports to parliamentary bill proposals.
Our UK service centre handles more than a million absence and advice calls a year, with trained, professional - human - advisors available 24/7/365.
The average percentage of an organization's workforce that engages with our service each year - giving our clients unrivalled insight into the issues affecting their employees.
In 2020, on average, we potentially saved the life of a client's employee more than once every day - with 26% of those 'Code Red' clinical interventions relating to mental health.
We're available around the clock, ready to support your workers when they need it most. And that's crucial, as we know 50% of life-threatening incidents happen outside of office hours.
Our experienced team of registered nurses can respond to virtually any query, from self-care advice for coughs and colds. To truly life-and-death 'Code Red' interventions.
The number of individual medical conditions that FirstCare's clinical team has recored and responded to since we started in 2004.
Our member satisfaction score; one of the figures we're most proud of, and continue to improve - even during the unprecedented demand of the Covid-19 pandemic.
The number of digital interactions we handle each year - giving you up-to-the-minute visibility on workforce availability, no matter the size or complexity of your business.
The uplift in demand that we met at the peak of the Covid-19 pandemic (recognized at the ECCCSA20 Awards as finalists for Most Effective Management of Peak Demand).
Our clients consider FirstCare to be like a private 111 service for their employees - a role we fulfilled when the NHS was inundated at the height of the Covid-19 pandemic.
At the prestigious ECCCSA awards, the quality, speed and effectiveness of our service during the pandemic won for the Most Effective Application of Technology.
With it, you know where your staff are, what they're going through, and when they're going to be back at work - enabling you to plan accordingly.
Our information management systems comply to the highest standards. With ISO 27001 certification, you know your data is secure.
The seal of this concernment-backed scheme confirms the strength of our controls against cyber-attacks, and is a prerequisite for businesses involved in central government contracts.
If you know about the Joint Supply Chain Accreditation Register (JOSCAR) you'll know we meet the exacting standards of buyers across the security, defence and aerospace sector.
For employees. For employers. For good.
We work with some of the UK's largest businesses. Here are just a few of the clients we work in close partnership with, across both public and private sectors.
The three pillars of our service are inextricably linked, and essential for the success of the individual and the organisation.
To us there's nothing more important. We believe it's the key to preventing illness - or to speedy recovery and knowing when the time to return to work is right. Through it, we deliver:
Using real-time data, we can help you understand where your staff are, what they're going through and when they're going to be back at work. Through our services we enable you to:
Data is meaningless without insight. At FirstCare, we don't merely provide the figures but the facts too - helping you stay competitive and ahead of the curve with:
When the wellbeing of the caller is at stake, managing call centre capacity is critical. So, when COVID hit, our technology and our people were tested beyond any former limit. During the first wave of the pandemic, Code Red calls (those that may involve an immediate risk to life) increased by 117%. On the busiest day, call volume was 872% higher than average.
But thanks to our technology - and our amazing people - we not only coped, but quickly adapted and continued to improve the quality, speed and effectiveness of our service through the biggest test we've ever faced. Something which was recognized when we won GOLD for Most Effective Application of Technology at the prestigious European Contact Centre and Customer Service Awards.
None of us know what the future holds, but one thing is certain. At FirstCare, we're ready.
Every employee's needs are different. So are those of each company. Below are all the ways we help businesses boost wellbeing and productivity. Once we talk, you can decide the most suitable for you.
A real human being your people can contact - any time. One who'll carefully record the details of their unplanned leave from work.
Fully qualified, trained professionals who your staff can contact day or night. Professional support whenever it's needed, and clinically accurate data capture.
FirstCareInsight - our proprietary software platform - provides intuitive tools to aid workforce planning, which integrate with your existing health and wellbeing systems.
Powerful analytics in real-time, with dashboards to help you identify trends, forecast, and effect positive wellbeing change.
Track your business's performance against peers in its industry, sector, region and national averages.
Need to take the temperature of workforce wellbeing and productivity in your business? A FirstCare audit provides invaluable insight to make powerful and lasting improvements.
Your industry has specific challenges, and your company's will be unique. Let's discuss how we can provide the right answers for you.
We hold the largest body of data about workplace attendance and employee wellbeing in the country. Using these insights, the medical expertise of our staff and discussions with some of the country's most revered leaders, we bring you the latest news, insights and analyses.