FirstCare work with NHS Trusts, Councils, Housing Associations, Schools and Colleges to help manage and reduce absence.

Public Sector Absence Management

Did you know that we’ve helped the public sector reduce its absence by 24%?

We’ve achieved this by offering our public sector clients a dynamic, modular service.
This involves:
  •      Identifying their unique absence management challenges.
  •      Tailoring our services to integrate with existing policies and procedures.
For example, we worked in partnership with Nuneaton & Bedworth Borough Council to reduce its overall absence by 36% by introducing alerts and tracking systems into its absence management processes.
Mariam Khalifa, HR Support Officer at the council, said: “Our account manager has been very helpful, as she tailored alerts to our needs and made them dynamic, so they suit different line manager requirements.”
Read the full case study here >

Nationwide Public Sector Framework

In addition, we’ve been recognised as the single provider of the UK’s first Public Absence Management Framework and our reference number is 119701 – 2015.

This means that our services are easily accessible by any:

  •      Local authority
  •      School
  •      Academy
  •      University
  •      College
  •      Fire & rescue service
  •      Police force
  •      NHS body
  •      Registered charity
Watford Borough Council use FirstCare Absence Management


  • 24/7 absence recording
  • 24/7 notifications by email, SMS and pager
  • 24/7 access to online management information
  • Absence policy alerts and referral triggers to support your existing policies and streamline admin
  • 24/7 access to online management information
  • RTW interview compliance monitoring
  • Support and guidance from our account management team
  • Dynamic RTW forms for managers
  • Push reporting suite
  • Integration with existing wellbeing services through our first track system
  • Payroll integration to improve accuracy of sick pay
  • 24/7 medical advice from registered nurses
  • Additional, in-depth tools for employees, line managers, HR and accounts