Here at FirstCare, we value Teamwork, Trust, Innovation and Flexibility and we are looking for an experienced Team Leader who can guide the Contact Centre team in reaching these Values.
You will need to show effective leadership, management, communication and organisational skills to assist in the smooth running of the Contact Centre. You will be someone who can motivate their team through continuous training and support with the ability to spot trends and deliver feedback.
Your role will be to guide and develop your team to work as efficiently and effectively as possible.
What are the benefits:
24 days holiday, plus normal bank holidays allowance (pro rata)
Employee benefits and discount scheme
Performance awards and rewards
Material, support and guidance provided for on-going Continued Professional Development
The working hours are 37.5 hours per week over various shifts of days and evenings. If you feel this is the challenge for you, please apply today with your CV to candidates@firstcare.uk
We are looking to recruit a professional, flexible and experienced Implementation Manager, who will take ownership of the implementation deliverables associated with the change including: Implementation Plans, Scope Documents, Status Reports, Defect Monitoring, Schedule of Events and Meetings. As well as conducting "train-the-trainer" style working sessions on basic product functionality, including but not limited to system overview, tools, and/or advanced modules.
They will act as a point of contact for multiple stakeholders to resolve queries / issues relating to the implementation process, as well as identify and manage mitigating actions to address project risks and issues, working with project leads to agree resolution and presenting the case for ratification to the relevant stakeholders.
The best suited candidate should be/able to demonstrate:
Strong project management skills - essential Prince 2 qualification
Train-the-trainer experience – desired training qualification
2 or more years of relevant industry experience
Excellent interpersonal, communication and stakeholder management skills
Fast-paced delivery focus
Innovative thinking for problem solving
Good IT skills (Outlook, Word, Excel, PowerPoint)
Strong analytical and organisational skills
If you feel this is the challenge for you, please apply today with your CV to candidates@firstcare.uk
We are looking to recruit a Part Time professional and experienced Team Administrator, who will be working across Sales, Marketing and primarily as part of the Account Management (AM) team, to support them in their administration tasks 3 days per week.
The best suited candidate should be/able to demonstrate:
friendly, approachable and supportive of the team in a fast-paced environment
a minimum of one year’s office manager or personal assistant or team PA experience
excellent communication skills (written, verbal, active listening)
flexible and punctual
meticulous
honesty, trustworthy and a team player
customer focused (delivering superb service to customers/clients)
Good IT skills (Outlook, Word, Excel, PowerPoint)
strong organisation and time management skills
If you feel this is the challenge for you, please apply today with your CV to candidates@firstcare.uk
Do you have a good telephone manner and listening skills?
Ideally with Customer Service experience?
Do you have good attention to detail?
Do you want Full or Part time Hours and everything in between?
Are you OK with early starts from time to time?
Can you complete an induction which is Monday - Friday for two weeks?
We are a bright and dynamic company that is growing and are looking for permanent Inbound Call Centre Advisors to join our 24/7 Contact Centre for 8, 12, 16, 22.5, 30 and 37.5 hours per week.
What FirstCare are looking for:
A passion for providing fantastic customer service
The ability to follow processes and procedures
Excellent communication and data entry skills (listening, written and speaking)
Strong work ethic, reliable and punctual
What will FirstCare provide:
Shifts available 24 hours 7 days a week
24 days holiday, plus normal bank holidays allowance (pro rata)
Employee incentives and recognition scheme including local gym access
Fun environment in a modern office
Ongoing professional development and career progression
Free tea, coffee, fruit, cereal and much much more
When submitting your application, in the cover letter field please enter the word, health
.
If you feel this is the challenge for you, please apply today with your CV to candidates@firstcare.uk
If you said yes to the above, please read on….
We are a bright and dynamic company that are looking for part time or full time NMC Registered Nurses looking to move into clinical office work.
FirstCare’s healthcare delivery through telephone triage continues to gather pace as an emerging trend in the UK; coupled with our capacity for varying contract types (set within a 24/7 working environment) this makes for a rewarding role on offer. If you feel ready for a new chapter in nursing practice, please apply today; we’d love to hear from you.
We are looking for candidates who have:
What the company will offer:
If you feel this is the challenge for you, please apply today with your CV to candidates@firstcare.uk
Keeping Your Data Safe
We know that you may consider the details of your CV to be confidential and that is exactly how it will be treated by FirstCare. Your CV will be shared internally for the purposes of managing a recruitment exercise but this sharing will be limited to our HR team, the interviewers involved in the recruitment process and the managers of the business area in which the vacancy exists.
Your CV will be kept on our records for 6 months. FirstCare will not share your CV with any third parties, unless we are authorised to do so by yourself when checking references. No automated decision-making is made using the information on your CV and you can exercise any of your data protection rights by emailing dataprotection@firstcare.uk
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