Thinking of joining the team?

Please see our current vacancies listed below. Alternatively, If you would like to find out more about a career at FirstCare please submit your CV using the contact form below.

Absence Advisor Team Leader

BASED IN WATFORD, HERTFORDSHIRE

We are currently recruiting for a Team Leader, to be a leading representative and role model of FirstCare, as well as to assist in the smooth running of the Contact Centre function.



We are looking for enthusiastic and confident candidates who can demonstrate effective leadership, management, planning and organisation skills as well as, excellent customer focus and an all round team player.



The working hours are 37.5 hours per week over various shifts of days and evenings.  If you feel this is the challenge for you, please apply today with your CV to candidates@firstcare.uk

Head of Operations

BASED IN WATFORD, HERTFORDSHIRE
FirstCare are looking to recruit a passionate and experienced Head of Operations to join their team.

The person will lead a large team within contact centre agent and clinical operations. The Head of Operations will have full relationship management responsibility, as well as owning the operational delivery, recruitment, onboarding, planning, process improvements to achieve SLA's and KPI's.

The role will include team leadership, engagement, development and performance, as well as being primary point of contact for the external stakeholders on a strategic level. If you are interested in applying for the position, you will need to have:

  • Proven experience of leading a service driven operation of between 200-400 FTE.
  • Attention to detail is paramount, as well as analytical skills.
  • Experience of managing an operation through periods of growth or change.
  • Be forward thinking with a pragmatic outlook on operational needs.
To apply for this position please forward a copy of your CV to candidates@firstcare.uk

Submit your CV

Keeping Your Data Safe

We know that you may consider the details of your CV to be confidential and that is exactly how it will be treated by FirstCare. Your CV will be shared internally for the purposes of managing a recruitment exercise but this sharing will be limited to our HR team, the interviewers involved in the recruitment process and the managers of the business area in which the vacancy exists.

Your CV will be kept on our records for 6 months. FirstCare will not share your CV with any third parties, unless we are authorised to do so by yourself when checking references. No automated decision-making is made using the information on your CV and you can exercise any of your data protection rights by emailing dataprotection@firstcare.uk